FAQs
Can I customize the items in my order?
Yes, for certain products. You should contact customer support to learn about the customization request procedures and to get a customization quote and an estimated delivery time. Please note that customized items may take approximately 30 business days longer than the delivery times indicated on the Site, due to custom production. The processing of orders for customized items may take longer than expected, despite our continuous efforts to meet established deadlines.
What is the estimated delivery time for my order?
The estimated express delivery time (urgent shipping) for mainland Portugal is between 24 to 48 business hours after dispatch, while standard delivery (normal shipping) for mainland Portugal may take between 2 to 5 business days after dispatch. The express delivery time for the islands of Madeira and the Azores is between 4 to 7 business days after dispatch. The processing of your order may take longer than expected, despite our continuous efforts to meet established deadlines. The delivery time for international services is influenced by the transport services of the destination country, so you should consult the Site's customer support to find out the estimated delivery time.
What is the estimated delivery time for a back-order purchase?
Items purchased as back-orders may take up to 60 days. The processing of your order may take longer than expected, despite our continuous efforts to meet established deadlines, as unforeseen circumstances beyond todadelicada.com's control may occur, such as customs procedures, import management, and others related to the request to the exporter.
How can I get free shipping?
The Site offers free shipping under variable conditions associated with the purchase. You may also benefit from shipping offers whenever there are active campaigns or promotions on the date your order is registered, as announced on the Site.
What is the shipping cost for an order?
Shipping costs are calculated and presented on the checkout page. The shipping cost, if not free, considers factors such as quantity, volume, weight, and delivery destination.
How can I track my order online?
To track your order, simply log in to your customer account and check your order status. If you have enabled the option in your registered customer account settings, you may receive order status updates via email, or you will also have the option to track your shipment using your order's tracking code. If you have any doubts or other questions related to tracking your order, you can always contact customer support.
Can I remove an item from my order?
Yes. If you wish to remove items from your order, do not proceed with payment and send an email from the same email address used to register the order to customer support at oi@todadelicada.com with the desired changes, along with the order identification details (number/reference, date, value). If you have already finalized payment for your order, you must contact us by 6 PM on the same day. Please remember that changes to the order alter the purchase contract, so price and condition changes may occur.
How can I modify my online order?
If you wish to modify your order, do not proceed with payment and send an email from the same email address used to register the order to customer support at oi@todadelicada.com with the desired changes, along with the order identification details (number/reference, date, value). If you have already finalized payment for your order, you must contact us by 6 PM on the same day. Please remember that changes to the order alter the purchase contract, so price and condition changes may occur.
How can I cancel my online order?
If you wish to cancel your order, do not proceed with payment and send an email from the same email address used to register the order to customer support at oi@todadelicada.com expressing your wish to cancel, along with the order identification details (number/reference, date, value). If you have chosen to complete payment for your order, we can no longer cancel your online order. Registered orders cannot be canceled. If you do not wish to keep the items, we suggest you return them immediately upon receipt of the order. For more information, please consult the return policy in the "Terms & Conditions" of the Site.
Can I return my online purchase?
Yes. You have up to 14 days from the delivery of your order to change your mind and return it via the carrier. For more information, please consult the return policy in the "Terms & Conditions" of the Site.
Do I have to pay to make a return?
Yes, unless there is a fact attributable to the Site or the carrier related to the product. You should always contact the customer support line to validate your return. For more information, please consult the return policy in the "Terms & Conditions" of the Site.
Can I order an item that is only "available on backorder"?
If an item shows "available on backorder," you can place the order. We will consider your request as a reservation and process it promptly. You will be informed as soon as it becomes available for delivery. Please note that delivery will exceed the time indicated on the website. Consult the FAQ "What is the estimated delivery time for a back-order purchase?" for more information.
Where will the proof of my online purchase be sent?
Once your order has been placed, you will receive a confirmation email at the email address you provided in the order or have registered in your customer account. In case of any anomaly, please contact our customer support service via email at oi@todadelicada.com.
When and how can I contact customer support?
You can always contact us via the web form provided on the Site and also by phone, chat, or by sending an email to oi@todadelicada.com. Customer Support is active on weekdays in mainland Portugal, from 9:00 AM to 6:00 PM (GMT).