Terms & Conditions

These General Conditions are intended to regulate the terms and conditions by which the store todadelicada.com, a legal entity with VAT/Company Registration Number PT517559722, with its registered office at Rua de Adolfo Coelho, 12 in Almada (hereinafter “todadelicada.com”), will be governed.

The service of todadelicada.com consists of the provision and supply of a set of products and/or services, in order to allow the user, to whom the status of client is attributed, to order and purchase online the products presented therein.

Using todadelicada.com implies full acceptance and agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access todadelicada.com.

If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases on todadelicada.com. If you access todadelicada.com, you will be committing and taking responsibility to respect the conditions determined on this page and in the Privacy Policy.

todadelicada.com reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions to ascertain any change or update.

Product and pricing information

todadelicada.com informs customers about the characteristics, descriptions, images or videos of each product and/or service on each available page. todadelicada.com undertakes to provide its products and/or services clearly and to correct any possible errors as quickly as possible.

todadelicada.com concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order, and other complementary costs that may be applicable.

Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by todadelicada.com at any time.

About Images

The product images displayed on the site are for illustrative purposes only. While we strive to represent products as accurately as possible, colours and details may vary due to different monitor settings, lighting and other factors. We recommend that you read the product description carefully before making your purchase. In case of doubt, our customer service team is available to help.

Intellectual property

todadelicada.com is a registered online store, with the service provided being the responsibility of Vetoramistoso Unipessoal Lda.

The content, domain, information present and available on todadelicada.com are the property of Vetoramistoso Unipessoal Lda or have been granted to it, thus being protected by copyright and related rights. Any use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by todadelicada.com.

The client undertakes to fully respect the referred conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from todadelicada.com. todadelicada.com cannot be held responsible for the eventual undue use of such products.

Payment methods

todadelicada.com offers the following payment methods:

• Credit card
• Multibanco
• MB WAY
• Bank transfer

After the payment is completed, todadelicada.com will proceed with a standard verification, so that the order can be processed and shipped. The client will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Conditions for purchasing on todadelicada.com

Product availability

All products and/or services available on todadelicada.com can be purchased, except in cases of stock breakage or limitation, as well as for custom-made products, whose availability may vary. Products may become unavailable without prior notice, but, in these circumstances, they will be duly identified on todadelicada.com.

If the product is no longer available after the purchase has been completed, todadelicada.com undertakes to contact the client, by telephone or email, as quickly as possible to expedite the process with them.

Fees and taxes

On todadelicada.com the prices presented are in EURO, with the appropriate VAT rates and taxes applied in accordance with current law, which are already included in the presented price.

Order cancellation

The client may cancel an order while it is being processed. They are requested to inform todadelicada.com via the following email contact: oi@todadelicada.com.

If the cancellation request was made after the order had been shipped, it will be forwarded for delivery and the client may choose to refuse to accept it. todadelicada.com is not responsible for possible delays in processing order cancellations.

todadelicada.com reserves the right not to process orders or refunds in cases of data inconsistency, fraud or client misconduct, as well as for technical issues beyond the control of todadelicada.com.

Free Resolution

The client has the right to withdraw from the contract within 14 (fourteen) days from the date of conclusion of the contract.

If the client wishes to withdraw from the contract, they may do so via the email oi@todadelicada.com or by filling out the contact form available on todadelicada.com. When withdrawing from the contract within the legal period, in addition to returning the product, the client must return any offers that accompanied the main product. todadelicada.com must refund the amount paid within a maximum of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment, and return form.

The refund will preferably be made by bank transfer or through the payment method used by the client in the initial payment, except in situations of express agreement and in which the client does not incur any costs as a consequence of the refund.

Any refund procedure will be processed as provided for in the current legislation in Decree-Law no. 24/2014.

Complaints

The client may submit a complaint regarding any issue, act, information or service provided concerning todadelicada.com via the email contact oi@todadelicada.com or through the electronic complaints book available via the link: https://www.livroreclamacoes.pt.

Disclaimer

By creating and using the account on todadelicada.com, the client is responsible for maintaining the account, confidentiality and for all activity originating from their account.

By creating the user account and placing orders, the client expressly and unequivocally accepts the Terms and Conditions in their most updated version.

todadelicada.com is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.

todadelicada.com is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.

Mobile Service Terms

The todadelicada.com mobile messaging service (the "Service") is operated by todadelicada.com ("todadelicada.com", "we" or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service, or any of its features, without notice. To the extent permitted by applicable law, we may also change these Mobile Terms at any time, and your continued use of the Service after the effective date of such changes will constitute your acceptance thereof.

By consenting to todadelicada.com's SMS/text messaging service, you agree to receive recurring SMS/text messages, sent by or on behalf of todadelicada.com, via your mobile operator, to the mobile number you provided, even if that number is registered on any national or state "Do Not Call" list. Messages may be sent using an automatic telephone dialling system or other technologies. Promotional messages may include campaigns, special offers and other marketing communications (e.g., cart reminders).

You understand that you are not required to join this program to make any purchase and that your consent is not a condition for any purchase made on todadelicada.com. Your participation in this program is entirely voluntary.

We do not charge for the Service; however, you are responsible for all fees and costs associated with text messages charged by your mobile operator. Message frequency may vary. Message and data costs may apply. Consult your mobile plan and contact your operator for more information. You are solely responsible for all charges related to SMS/text messages, including those charged by your mobile operator.

You can unsubscribe from the Service at any time. Send the keyword STOP to TDELICADA or click the unsubscribe link (when available) in any text message to cancel. You will receive a single unsubscribe confirmation message. No further messages will be sent to your mobile device, unless initiated by you. If you are subscribed to other todadelicada.com mobile messaging programs and wish to cancel them, unless otherwise provided by law, you must cancel each program separately, following the instructions in their respective mobile terms.

For support or assistance related to the Service, send HELP to TDELICADA or contact us via email oi@todadelicada.com.

We may change, at any time, any short code or telephone number used to operate the Service and we will notify you of such changes. You acknowledge that any messages, including STOP or HELP requests, sent to a short code or telephone number that has been changed may not be received, and we are not responsible for fulfilling requests made in such messages.

Mobile operators supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile number, you must re-join the program with the new number.

To the extent permitted by applicable law, you agree that we will not be liable for failures, delays or incorrect deliveries of any information sent through the Service, for errors in that information and/or for any action you take or fail to take based on that information or the Service.

We respect your right to privacy. To learn how we collect and use your personal data, please consult our Privacy Policy.

Processing of personal data

Please check the Privacy and Cookies Policy.

Applicable law – jurisdiction

This contract is subject to Portuguese Law and current legislation. By using the todadelicada.com website, the client agrees that, for the resolution of any disputes that may arise from the use of the website and the established commercial relationship, the court of the district of Lisbon will have exclusive jurisdiction, waiving any other jurisdiction that, however privileged, may be applicable.

Safety and Compliance Notice

All items available on this site are manufactured in Brazil and meet the quality and safety standards required for commercialisation in the European Union.
The items are intended for adult use and should not be used by minors.
Always check the composition of the materials before use, especially in cases of known allergies to textile fibres, lace or elastic.
Follow the washing and maintenance instructions on the label correctly to preserve the quality and safety of the product.
In case of irritation or discomfort, discontinue use immediately.